Next Play Prep Policy

Please take a moment to review our Current Policy & Disclaimers

Updated Policy as of 12.13.24



Workout Cancellation Policy
Since there are limited spots in our workouts, and in an effort to respect the time of our trainers and members, we are instituting a Workout Cancellation Policy. Please be mindful and cancel your Reserved spot as soon as you know that you are unable to attend a group workout or private training. Your courtesy allows someone else on our waiting list the opportunity to take that spot.
If you do not remove your reservation before the below stated time frame, you will be charged for that group or private training session.
If you do not have an active membership on ZenPlanner, you will be charged the current stated drop-in rate for the unattended, uncancelled workout.
There are no refunds for unattended workouts that were not cancelled before the stated time frame.
If workout is cancelled by trainer, member will be refunded for that workout.
Managing reservations and cancellations is the responsibility of all family members on the ZenPlanner account.
Group Trainings:
  • Reservations are open up to 30 minutes before start time
  • Cancelling Reservation or removing yourself from the Waitlist must be done up to 3 hours before the start time (or member will be charged)
  • Once a Reservation is cancelled, the waitlist order will be activated
Private Trainings:
  • Reservations are open up to 6 hours before start time
  • Cancelling Reservation or removing yourself from the Waitlist must be done up to 3 hours before the start time (or member will be charged)
  • Once a Reservation is cancelled, the waitlist order will be activated
An email will be sent out to the Head Member 24 hours before the start of each workout or private as a courtesy reminder of the Reservation and a request to cancel if not planning to attend.
Thank you for being courteous to everyone in the Next Play Prep Community!