Please take a moment to review our Current Policy & Disclaimers

Updated Policy as of 1.15.25



Next Play Prep Policy

“Member” here includes all members listed on the Family’s ZenPlanner account, with Head Member being the responsible party for payment and communication regarding memberships. 


Free Trial

One Free Trial per player per Skill or Strength Workout - must sign up through ZenPlanner with guardian approval. 


Membership Pricing & Payments


Membership pricing subject to change for future purchases. Updated pricing will be communicated through email as well as posted on our website. 


Payment is due up front and in full before the first workout. 


Member is responsible for using all workouts in their active membership within the stated 28-day timeframe. 


No refunds for unused purchased workouts. 


Workouts do not carry over into the next 28-days. 


Memberships auto-renew on a subscription-basis every 28 days. 


Once a recurring auto-payment is drawn, payment will not be refunded. However membership can be credited to a later month, up to 6 months from date of payment. Please contact us. 


If there is an issue with lack of payments due to an expired or invalid credit card on file, member will not be allowed to attend workouts. The member can return to workouts after past due payments are received and a valid credit card has been added to the account. 


It is the responsibility of Head Member to ensure that their ZenPlanner account is up to date with accurate email and mobile contact information for Head Member, as well as a valid credit card on file for auto-payments. 


Head Member will receive an invoice for any outstanding or unpaid workouts. Payment is expected within stated time-frame on invoice.


Membership Cancellation


Member has the option to cancel an auto-pay membership up to 3 days before auto-renewal date by texting (201) 739-4565 and/or emailing [email protected]. 


Member will be able to use remaining workouts of the cancelled membership through the end date for that membership. 


After cancellation, member can reinstate their membership at any time by texting (201) 739-4565 and/or emailing [email protected]. 


Member can view the next scheduled payment date by logging in to their account on ZenPlanner >> click My Profile >> click Show Bills and Payments.


A reminder email will be sent out to each Head Member listed on the ZenPlanner account 5 days prior to auto-renewal, giving them the option to cancel membership up to 3 days before auto-renewal date. 


Member has the option to pay for drop-in workouts, if auto-pay membership is not a good fit. 


Membership Holds


In an extenuating circumstance, such as an injury or illness, a membership could be put on hold for up to 10 days. Please reach out to us directly to discuss the individual situation at (201) 739-4565 and/or emailing [email protected]. 


Workout Cancellation Policy


Since there are limited spots in our workouts, and in an effort to respect the time of our trainers and members, we are instituting a Workout Cancellation Policy. Please be mindful and cancel your Reserved spot as soon as you know that you are unable to attend a group workout or private training. Your courtesy allows someone else on our waiting list the opportunity to take that spot. 


If you do not remove your reservation before the below stated time frame, you will be charged for that group or private training session. 


If you do not have an active membership on ZenPlanner, you will be charged the current stated drop-in rate for the unattended, uncancelled workout. 


There are no refunds for unattended workouts that were not cancelled before the stated time frame. 


If workout is cancelled by trainer, member will be refunded for that workout. 


Managing reservations and cancellations is the responsibility of all family members on the ZenPlanner account.

Group Trainings: 
  • Reservations are open up to 30 minutes before start time
  • Cancelling Reservation or removing yourself from the Waitlist must be done up to 3 hours before the start time (or member will be charged)
  • Once a Reservation is cancelled, the waitlist order will be activated
Private Trainings:
  • Reservations are open up to 6 hours before start time
  • Cancelling Reservation or removing yourself from the Waitlist must be done up to 3 hours before the start time (or member will be charged)
  • Once a Reservation is removed, the waitlist order will be activated

An email will be sent out to the Head Member 24 hours before the start of each workout or private as a courtesy reminder of the Reservation and a request to cancel if not planning to attend.


Thank you for being courteous to everyone in the Next Play Prep Community!